Do you know what your ‘customer journey’ looks like?
Or how many touchpoints your audience experiences from being a cold prospect to a warm hot lead?
The customer journey refers to the process someone goes through, from being a member of your target audience to becoming a customer/partner.
And, every person who has an interest in your product or service, will experience that 'journey'.
As business owners, we need to consider each time a person has any form of contact with our brand - more commonly known as a ‘touchpoints’. Research tells us that the average number of touchpoints someone undergoes before they become a customer is eight.
The more targeted touchpoints we can create – the better!
Brand touchpoints can include a wide range of marketing activities including:
The list doesn't need to be too exhaustive, just consider your target audience - who they are, what they do and their pain points (this is where you can offer a solution) and more...
Your content: it’s your brand voice and how you speak to customers. More than that, it determines how customers see you and is the ultimate decider of if they continue to engage with you and make the decision to purchase.
Q: What’s the secret of great content that engages, nurtures and communicates with your target audience?
A: It isn’t about you. It isn’t even about your products and services. It’s about one thing: the customer. What are the benefits for them? Why should they use you? Why are you a better choice than the other options available?
Any form of ‘created’ communication – whether written or visualised – with the aim of attracting, acquiring, engaging and communicating with a clearly defined and understood target audience.
Content comes in many forms:
Video Infographic Competition ...