Are you pushing the ‘WHAT’ or promoting the ‘WHY’?

Picture the scene…

You’re attending a business event – an opportunity to network!

You enter the room, exchanging glances with various people, some you recognise, others you don’t.

Suddenly someone approaches you. You’ve never met before – they’re friendly, extremely confident and they start talking to you.

They introduce themselves and their business … their unbelievable product / service … their enviable customer base … their amazing sales team … and this months ‘special offers’

At this point you’re feeling a little overwhelmed – but it continues…

Ok, so this sounds like a nightmare scenario (maybe you’ve experienced it), but it’s surprising how many businesses do this – every day – with their marketing.

They constantly push the ‘WHAT’

  • WHAT my business is
  • WHAT unbelievable product / service we provide
  • WHAT an enviable customer base we...
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How not to lose your customers

IT’S MY BIGGEST IRRITATION IN MARKETING...

...the amount of money some organisations spend on customer acquisition against the punitive amounts spent on customer retention.

In some cases customer acquisition can cost up to 3x more than customer retention... crazy!

‘Love thy Customer’ is the second business commandment after ‘Honour thy Cashflow’... Customers are the life-blood for any business. They know you, they know your business and hopefully they think you’re amazing and wouldn’t hesitate at spending more money to receive even more value from you.

They are also a valuable source for developing new products and services, researching your market and promoting your brand.

For further inspiration, please find below my top 8 ideas for ‘Loving thy Customer’

  1. Send them a monthly newsletter / email
  2. Interview them for a blog post
  3. Offer them discount on a new product / service
  4. Arrange a quarterly / annual review meeting
  5. Invite them to an...
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5 tips to spend less and market more

The prospect of marketing your business can be overwhelming, especially when your budget is tight.

But don’t despair! Often the most simple and cost-effective ideas can produce the best results. Here are my top 5 tips to spend less and market more: 

1.        Blogging

Blogging is an essential way of reaching out to your target market and should be the foundation of any social media strategy. Just take a look at some of your biggest competitors and you’re sure to see that they take their blogging efforts seriously.

Reasons to start a blog:

·     They engage with your desired audience in a more informal way, driving brand loyalty and helping readers feel that they know you, your business, and your product / service offering.

·     They provide an opportunity for you to promote your services and products, share your expertise with useful insights and information, which...
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